You may cancel your order at any time before it has been shipped. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Please note that refunds may take 5-7 business days to appear in your account, depending on your financial institution's processing times.
To cancel an order, please contact our customer service team as soon as possible with your order number and details. We recommend checking your order status in your account dashboard before requesting cancellation, as orders in the "Processing" stage can typically be canceled, while those marked as "Shipped" cannot.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email.
Certain items are exempt from being returned, including perishable goods, custom-made products, and items marked as final sale. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error.
Once we receive your returned item and inspect its condition, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to our mistake.
The time it takes for your refund to be credited may vary depending on your payment provider. Credit card refunds typically appear within one billing cycle. For payments made via PayPal or other digital wallets, refunds are usually processed within 3-5 business days after we initiate the refund.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as some institutions require additional time to process the transaction. If you've done this and still haven't received your refund, please contact us with your order details and we will investigate the matter.
For payments made via PayPal, we recommend checking your PayPal account directly, as refunds sometimes appear there before being transferred to your linked bank account. If we confirm that the refund was processed from our end but you still haven't received it, we may need to contact the payment processor for further assistance.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help and will respond to your inquiry as quickly as possible.
Company Name: Antiquez
Address: 1640 Twin House Lane, Verona, Missouri
E-Mail: [email protected]
Phone: +1417-498-2559
